Privacy Policy – Move 2 Thrive Clinic

Move 2 Thrive Clinic is committed to protecting your privacy and managing your personal information with care, professionalism, and integrity.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Australian healthcare privacy legislation.

This policy explains how we collect, use, store, and protect your personal information, including information collected through clinical performance technology such as VALD systems.

1. Collection of Personal Information

We may collect personal information when you:

  • Contact us by phone, SMS, email, or through our website

  • Attend clinic-based (gym-based), mobile, school-based, or telehealth appointments

  • Complete booking, referral, intake, or consent forms

  • Participate in physical assessments or performance testing

Information collected may include:

  • Name, contact details, and date of birth

  • Medical history and relevant health information

  • Emergency contact details

  • Funding details (e.g. Medicare, NDIS, DVA, Workers’ Compensation, CTP, or private health insurance)

  • Clinical assessment results and performance data

Health information is considered sensitive information and is handled confidentially.

If you choose not to provide certain information, we will explain any potential impact this may have on service delivery.

2. Use of Personal Information

We use personal information for purposes directly related to your care and clinic operations, including:

  • Delivering Exercise Physiology, Physiotherapy, and Dietetics services

  • Conducting assessments and monitoring progress

  • Generating clinical reports

  • Managing appointments, reminders, and service updates

  • Communicating with your GP, referrer, insurer, or support coordinator (with your consent)

  • Processing billing and funding claims

We do not sell, rent, or disclose personal information for third-party marketing, advertising, or lead generation purposes.

3. Clinical Assessment Technology – VALD

Move 2 Thrive Clinic may use specialised musculoskeletal and performance assessment technology provided by VALD Performance (Aust) Pty Ltd and related VALD Group entities (“VALD”).

VALD systems assist with measuring strength, balance, power, range of motion, and functional capacity to support evidence-based clinical care.

When these systems are used:

  • Assessment results may be stored within VALD’s secure software platform

  • Identifying details (such as name or date of birth) may be entered to link results to your clinical record

  • Reports may be generated to assist clinical decision-making and progress tracking

De-identified Data

VALD may use de-identified or anonymised data (data processed to remove direct identifiers) to:

  • Improve its systems and reporting functionality

  • Develop benchmarking or normative performance data

  • Support product development and research initiatives

De-identified information is not intended to identify you personally.

4. Service Providers & Data Storage

We engage trusted service providers to support our operations, including:

  • Practice management systems

  • Secure communication platforms

  • Billing and claiming systems

  • Clinical assessment and performance platforms (including VALD)

These providers may access personal information only as necessary to deliver services on our behalf and are required to comply with applicable privacy obligations.

Some service providers may store or process information on secure servers located in Australia or overseas (such as the United States, United Kingdom, Canada, or other jurisdictions depending on the provider). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Safeguards include:

  • Secure digital systems

  • Restricted staff access

  • Password-protected and encrypted platforms

  • Appropriate data retention and disposal practices

6. Access, Correction & Privacy Concerns

You may request access to your personal information or request correction of inaccurate information at any time.

If you have concerns about how your information is handled, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Communication Preferences

You may receive service-related communications such as appointment reminders, care updates, or program information where you have provided consent.

You may opt out of non-essential communications at any time. SMS messages may be stopped by replying STOP.

8. Cancellation & Refund Policy

We require 48 hours’ notice for appointment cancellations or reschedules. Late cancellations or non-attendance may incur the full session fee.

Refunds for pre-purchased sessions may be considered where treatment is discontinued on medical advice. Refunds are not available for change of mind and are assessed at the discretion of Move 2 Thrive Clinic.

9. Policy Updates

This policy may be updated periodically. The most current version will always be published on our website.

10. Contact Us

Move 2 Thrive Clinic
Plus Fitness Minchinbury
Lot 28/40 Sterling Rd
Minchinbury NSW 2770

📞 02 7229 6946
📧 info@move2thrive.com.au